{"xsrfToken":"cc200e9881eec84349c92436e540ed6bf11ce794_lout","branding":{"id":"1","key":"as","name":"Aton Solutions","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"as","projectId":10000,"serviceDeskId":1,"name":"Aton Solutions","description":"<p>Welcome! You can raise a request for Aton Solutions using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Billing questions","descriptionHtml":"","callToAction":"Billing questions","introHtml":"<p>Choose this if you have questions about billing.</p>","icon":10536,"iconUrl":"https://atonsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"9","name":"New Inquiry","descriptionHtml":"","callToAction":"New Inquiry","introHtml":"<p>Let's begin the conversation.</p>","icon":10489,"iconUrl":"https://atonsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://atonsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://atonsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://atonsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://atonsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://atonsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Select this option to request technical assistance.</p>","icon":10520,"iconUrl":"https://atonsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://atonsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[9,1,2,3,4,6,7,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"01ceb4e7-03d7-3acf-b84f-91b8b43d279a","appLinkName":"System Confluence","appLinkUrl":"https://atonsolutions.atlassian.net/wiki","spaceKey":"AS1","spaceName":"Aton Solutions","spaceUrl":"https://atonsolutions.atlassian.net/wiki/spaces/AS1","isServer":false},"labels":[],"projectKey":"AS","serviceDeskId":1,"kbLinkDomainURLs":["https://atonsolutions.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNDBkZTdiNC1hNmQzLTRlMTEtOWRiNi0xNDRjM2RkYTNkYTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDczMTA2NTEsIm5iZiI6MTc0NzMwOTQ1MX0.UIvh4YpJYo_jPx4XJ4lCkKSH-5FD8JofANXqj_zKY0E","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"240de7b4-a6d3-4e11-9db6-144c3dda3da5","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":9,"projectId":10000,"form":{"name":"New Inquiry","descriptionHtml":"","callToAction":"New Inquiry","intro":"<p>Let's begin the conversation.</p>","instructions":"","icon":10489,"iconUrl":"https://atonsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["New Service Request. "]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/9","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/9","calendarParams":{"firstDay":0,"date":"2025-05-15T07:44:12-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"01ceb4e7-03d7-3acf-b84f-91b8b43d279a","appLinkName":"System Confluence","appLinkUrl":"https://atonsolutions.atlassian.net/wiki","spaceKey":"AS1","spaceName":"Aton Solutions","spaceUrl":"https://atonsolutions.atlassian.net/wiki/spaces/AS1","isServer":false},"labels":[],"projectKey":"AS","serviceDeskId":1,"kbLinkDomainURLs":["https://atonsolutions.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNDBkZTdiNC1hNmQzLTRlMTEtOWRiNi0xNDRjM2RkYTNkYTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDczMTA2NTIsIm5iZiI6MTc0NzMwOTQ1Mn0.5eUjjxTw_mW35upFFtcCzoiQawQ-20KHqgFWlLi5KBI","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"240de7b4-a6d3-4e11-9db6-144c3dda3da5","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2023-10-15T19:51:53.622943Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[9],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"New Inquiry","submit":{"lock":false,"pdf":false},"templateFormUuid":"819d5719-bb59-4ee6-8a7b-86baa331671e"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":42},"localId":"1b6bbb3f-3f36-4f10-b3fd-444f88b6cd41"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":49},"localId":"148f5d99-9a9f-457d-8d3b-d66e93bf9fbd"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":48},"localId":"67492db5-a8d5-4172-adba-cad04ef25fb5"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":47},"localId":"41f741e1-40e3-4940-953d-8993de2297d8"}},{"type":"heading","attrs":{"level":2},"content":[]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Thank you for reaching out to us, we will get back to you within 24 hours!"}]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"47":{"type":"rt","label":"Please provide any other information here.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"48":{"type":"ts","label":"Location Address","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"49":{"type":"ts","label":"Phone","validation":{}},"42":{"type":"ts","label":"Full Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"819d5719-bb59-4ee6-8a7b-86baa331671e"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2023-10-15T19:51:53.622943Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[9],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"New Inquiry","submit":{"lock":false,"pdf":false},"templateFormUuid":"819d5719-bb59-4ee6-8a7b-86baa331671e"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":42},"localId":"1b6bbb3f-3f36-4f10-b3fd-444f88b6cd41"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":49},"localId":"148f5d99-9a9f-457d-8d3b-d66e93bf9fbd"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":48},"localId":"67492db5-a8d5-4172-adba-cad04ef25fb5"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":47},"localId":"41f741e1-40e3-4940-953d-8993de2297d8"}},{"type":"heading","attrs":{"level":2},"content":[]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Thank you for reaching out to us, we will get back to you within 24 hours!"}]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"47":{"type":"rt","label":"Please provide any other information here.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"48":{"type":"ts","label":"Location Address","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"49":{"type":"ts","label":"Phone","validation":{}},"42":{"type":"ts","label":"Full Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"819d5719-bb59-4ee6-8a7b-86baa331671e"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}